Privacy Policy

Last updated: September 6, 2026

Prom Origin (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, purchase our products, contact us, or otherwise interact with our services.

Our online store is powered by Shopify.

Information We Collect

Depending on how you interact with our store, we may collect information including:

• name;

• billing and shipping address;

• email address;

• phone number;

• order and transaction information;

• camera model or compatibility selections;

• customer support communications;

• return, refund, and order issue information; and

• other information you voluntarily provide.

When you browse our store, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, approximate location, pages viewed, referring website, timestamps, and interactions with the store.

Payment Information

Payments are processed through third-party payment providers supported by Shopify, such as PayPal and other payment methods available at checkout.

We do not directly store complete payment card numbers or payment account credentials handled by those providers.

Payment providers process information in accordance with their own privacy policies and terms.

How We Use Personal Information

We may use personal information to:

• process and fulfill orders;

• arrange shipping and delivery;

• send order and tracking updates;

• process payments;

• provide camera compatibility and fit guidance;

• respond to customer service requests;

• manage returns, refunds, disputes, and order issues;

• detect and prevent fraud or misuse;

• maintain and improve our store;

• understand store usage and performance;

• comply with legal, tax, accounting, and regulatory obligations;

• protect our customers, business, and services; and

• send marketing communications where you have consented or where otherwise permitted by applicable law.

Camera Compatibility Information

Our store may ask you to select or confirm your camera model to help determine whether an accessory is suitable for your equipment.

We use this information to provide compatibility guidance, reduce incorrect purchases, improve product presentation, and assist with customer support.

Camera model selections are not intended to identify you personally on their own.

How We Share Information

We may share personal information with service providers where reasonably necessary to operate our business, including:

• Shopify;

• payment processors;

• PayPal;

• fulfillment and warehouse partners;

• suppliers involved in fulfilling an order;

• shipping carriers and logistics providers;

• fraud-prevention and security providers;

• analytics providers;

• advertising or marketing providers where enabled;

• professional advisers; and

• government authorities where legally required.

We limit information sharing to what is reasonably necessary for the relevant purpose.

Shopify

Our store is hosted on Shopify.

Shopify may collect and process personal information in order to provide its commerce platform, checkout, security, analytics, fraud prevention, and related services.

Shopify's handling of personal information is also governed by its own privacy terms and policies.

International Fulfillment and Data Transfers

Prom Origin operates a cross-border ecommerce business.

Products may be sourced, checked, consolidated, repacked, or fulfilled through partners located in China before being shipped internationally.

As a result, information necessary to fulfill an order, including your name, shipping address, phone number, and order details, may be processed in countries or regions outside the country where you live.

We take reasonable steps to limit the information shared with fulfillment and logistics partners to what is necessary to provide the relevant service.

Cookies and Similar Technologies

Our store and Shopify may use cookies and similar technologies to operate the website, remember preferences, support checkout, maintain security, analyze store performance, and improve the customer experience.

Where enabled, additional technologies may also be used for analytics, advertising, or marketing measurement.

Depending on your location, you may have access to consent controls or other options for managing certain non-essential cookies.

You may also configure your browser to block or delete cookies. Disabling some cookies may affect website or checkout functionality.

Advertising and Analytics

Where analytics or advertising tools are enabled, information about your interactions with our store may be processed to measure website performance, understand customer behavior, or evaluate marketing campaigns.

Where required by applicable law, we will provide appropriate privacy choices or consent mechanisms.

Marketing Communications

If you subscribe to marketing communications, we may send promotional emails or other messages where permitted.

You can unsubscribe from marketing emails using the unsubscribe link included in the message.

Transactional communications relating to an order, payment, shipment, refund, security issue, or customer service request may still be sent when necessary.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory requirements.

Data Security

We use reasonable administrative, technical, and organizational measures, together with security features provided by Shopify and our service providers, to help protect personal information.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights to request access, correction, deletion, restriction, portability, or other controls relating to your personal information.

You may also have the right to withdraw consent or opt out of certain advertising or data-sharing activities where applicable.

To submit a privacy request, please contact us through our Contact Us page.

We may need to verify your identity before completing certain requests.

Children

Our products and services are intended for general consumers and are not specifically directed to young children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations.

The current version will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us through our Contact Us page.