Shipping Policy

Last updated: September 6, 2026

At Prom Origin, we aim to make shipping clear and predictable. Because we serve customers in multiple countries and use cross-border fulfillment, shipping times and rates may vary by destination.

Order Processing and Fulfillment

Orders are processed after payment has been successfully confirmed.

Products may be sourced from our supply partners and consolidated, checked, and repacked by our fulfillment partners in Guangdong, China before being shipped internationally.

Once an order has entered procurement or fulfillment, we may not be able to change or cancel it.

Shipping Rates

Available shipping methods, shipping charges, and any free-shipping thresholds are shown at checkout based on your delivery destination and current store settings.

For eligible orders, free shipping may be automatically applied at checkout when the required order value is reached.

Shipping rates, promotions, and thresholds may change from time to time.

Delivery Estimates

Estimated delivery times may vary depending on destination, product availability, carrier, customs processing, local delivery conditions, holidays, and other circumstances outside our direct control.

Where available, an estimated delivery window may be shown during checkout or in your shipping confirmation.

Delivery estimates are not guaranteed delivery dates.

Tracking

When tracking information is available, we will send it to the email address provided with your order.

Tracking may take some time to become active after a shipping label is created or the parcel is handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address before fulfillment begins, but we cannot guarantee changes once an order has entered fulfillment or has shipped.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Customs, Duties, and Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country or region.

Where applicable, taxes or duties may be collected at checkout.

If they are not collected at checkout, additional charges may be assessed by the local customs authority or delivery carrier.

Any charges not collected by Prom Origin are the responsibility of the recipient unless otherwise required by applicable law.

Delayed Shipments

Cross-border shipments may occasionally be delayed by customs inspections, carrier disruptions, severe weather, holidays, peak shipping periods, or other circumstances outside our control.

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us so we can review the shipment.

Lost or Damaged Orders

If your order arrives damaged, contains the wrong item, or appears to have been lost during transit, please contact us as soon as possible with your order number and relevant photos or other information.

We will review the issue and, where appropriate, arrange a replacement, refund, or other reasonable solution.

Multiple Packages

In some cases, items from the same order may arrive in more than one package.

If this happens, you may receive separate tracking information for each shipment.

Contact Us

If you have questions about shipping or an existing order, please contact us through our Contact Us page.

Please include your order number when contacting us about an existing order.

Refund & Returns Policy

Last updated: September 6, 2026

At Prom Origin, we want you to receive the right gear for your camera and intended use. If something is wrong with your order, please contact us and we will work with you to find a reasonable solution.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To be eligible for a standard return, the item should be:

• unused or only inspected to the extent reasonably necessary to confirm fit or condition;

• in its original condition;

• returned with the original packaging, accessories, manuals, mounting hardware, and other included parts where applicable; and

• accompanied by proof of purchase or your order number.

Returns must be approved before being sent back.

Please do not send products to an address shown on the original shipping package unless we specifically instruct you to do so. The appropriate return address may differ from the original shipping origin.

Camera Compatibility

Compatibility is an important part of how we select and present products.

Where a product requires camera compatibility confirmation, please make sure the correct camera model is selected or confirmed before purchasing.

If Prom Origin explicitly identifies a product as compatible with the camera model you confirmed and the product does not fit because our compatibility information was incorrect, please contact us.

After verification, we will treat an incorrect compatibility recommendation from us in the same way as a product or fulfillment error and provide an appropriate solution, which may include a replacement or refund.

If the wrong camera model was selected by the customer, or the product was purchased despite compatibility information indicating that it was not suitable, the return may be treated as a standard customer return.

Change of Mind or Incorrect Purchase

If you change your mind, accidentally purchase the wrong product, or no longer need the item, you may request a return within the return window.

For approved change-of-mind returns, return shipping costs are normally the responsibility of the customer.

Original shipping charges are generally not refundable unless required by applicable law or the return is caused by an error on our part.

We do not charge a restocking fee for standard approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, materially different from its description, missing essential parts, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number and clear photos or video showing the issue where appropriate.

After reviewing the claim, we may offer a replacement, refund, replacement parts, or another reasonable solution.

When the issue is confirmed to have been caused by us, our supplier, fulfillment partner, or carrier, you will not be required to pay return shipping solely because of that error.

Non-Returnable Items

Certain items may not be eligible for return once they have been used, permanently installed, modified, damaged after delivery, or otherwise made unsuitable for resale.

Any product-specific return restriction will be disclosed on the relevant product page where applicable.

This does not affect your rights when an item is defective, incorrectly supplied, or otherwise covered by mandatory consumer protection law.

Return Approval

To start a return, contact us through our Contact Us page and provide:

• your order number;

• the item you wish to return;

• the reason for the return; and

• photos or video where relevant.

If the return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior approval may not be accepted or may experience significant processing delays.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method.

Payment providers and banks may require additional time to process and display the refund after it has been issued by us.

Shipping charges and other non-product charges may not be refundable unless the return resulted from our error or applicable law requires otherwise.

Partial Refunds

A partial refund may be appropriate where an item is returned with missing accessories, damaged packaging, signs of use beyond reasonable inspection, or other loss in value caused after delivery.

We will not make deductions where prohibited by applicable consumer law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to cancel the order before procurement or fulfillment begins, but cancellation cannot be guaranteed once the order has entered processing, procurement, fulfillment, or shipping.

If an order can no longer be cancelled, you may request a return after delivery if the item is eligible under this policy.

Lost Shipments

If a shipment is confirmed lost by the carrier or our fulfillment partner, we will provide an appropriate resolution, which may include reshipment or a refund.

A shipment is not considered lost solely because tracking is temporarily delayed or has not recently updated.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory consumer protection law provides you with additional rights, those rights continue to apply.

Contact Us

To request a return, report an order problem, or ask a question about a refund, please contact us through our Contact Us page and include your order number.

Questions about fit or an order? Contact us with your camera model and setup details so we can review it clearly.